Client / Recipient Respect 

Purpose: To provide guidelines and a starting point for providers to learn how to appreciate and respect their clients / recipients and their families. 

Details: Procedure for Client Respect and Appreciations Read the service plan and Theranest profile, these will contain pertinent information for each client- in some cases information that is relevant to the client’s safety and the provider’s safety. It is important that each provider thoroughly study each case to provide adequate care that is in aligned with the client’s needs and service plan.

  1. Knowing about the person and services allows you to formulate the best approach and questions for completing services. However, be open to the idea that the information you have is incomplete or is no longer correct. People gain and loose skills over time.
  2. Not contacting them socially via phone, email or social media
  3. Not taking or posting photos of client (Also HIPPA violation if written consent is not secured)
  4. Reach out to your provider team at any time needed to deliver the highest quality service. At any time providers, may reach out and request mentorship, or additional resource to enhance knowledge and skills base at any time, that can take the form of face to face mentorship, or distance mentorship.
  5. Remember the quality of your input can impact your client’s future service eligibility participate fully in any requests for provider input in order to support your clients continue care.
  6. Use people first language unless the family has demonstrated that they prefer otherwise. This means that a child is not “autistic” or “downs” – the child has autism, the child has Down Syndrome.
  7. Review resources available, such as the 10 commandments shared below. Remember that each person and family are different. Be open to feedback and flexible in your interaction habits.
  8. Keep in mind the following to help adjust your perspective. Special our those who…
    1. … with a smile, encourage me to keep trying.
    2. …ask for my help, for I too find great fulfillment in helping others.
    3. …understand that it is difficult for me to put my thoughts into words.
    4. …respect me and love me just as I am and not as you wish I were.
    5. …stand beside me as I enter new untried ventures, for my failures will be outweighed by the time I surprise you and myself.
    6. …take the time to listen to difficult speech, for you help me to know that if I persevere, I can be understood.
    7. …never bid me to hurry up or take my tasks from me and do them for me, for often I need time rather than help.

Review sources such as these ten commandments:  Disability Etiquette

Remember, that each individual or family with a disability are each, just that, individuals. Everyone is different, do your best to be respectful and realize that flexivblity is a necessity. 

Under no circumstances, will clients be subject to the following:

  • Physical harm, emotional harm / manipulation, or social humiliation.
  • Abusive 0r derogatory language or remarks about family, race, religion or cultural back ground

 

When anyone working with a client experiences a challenging situation the following will happen:

  • Follow policy and procedure if there is an emergency
  • Reach out to Angels Service LLC ASAP during / after a challenging situation
  • Seek the assistance a mentor, other team members, etc.
  • Refer to treatment plan / file for instructions
  • Remain patient and objective, considering actions and client background / perspective before responding
    • If responding via email, phone, etc. during a stressful situation a 24 hour wait period is highly recommend
  • Time outs or separation are needed it must be done appropriately with reference to file and individual client treatment plan. Area must be safe, lighted and ventilated within hearing / sight, and NEVER IN A LOCKED ROOM. All this is determined by client file. Separations are a violation of right is not in treatment plan and must be reported to Angels Service LLC as an Emergency intervention, if separations are in the treatment plan they must be reported when used as a Safety intervention.
  • Meals may not be denied
  • No one shall be punished for toileting accidents.
  • Authority to discipline shall not be delegated to other clients or to anyone not familiar and authorized to work with client

 

Remember:

  • Do not touch a client against their Will (unless in the case Of clear and present danger or medical necessity):
  • Do not over-stimulate a client, remember that some respond well to high affects while others need a low affect
  • Always wear gloves when performing personal care, follow standard precautions
  • When possible use a two person system for personal care, this protects clients and providers
  • Remember Angels Service LLC is not a home health care agency so hands on personal care is not permissible inside a client's personal residence

 


Change Log

Published 2/1/2018 by Serena Akinahew

Published 12/29/2016 by Serena Akinahew